Billing & Insurance

Thank you for choosing Starkey Ranch ER & Hospital for your emergency medical care. We understand that some patients may find the billing process confusing or overwhelming. To better serve you, we want to make the billing process simple and transparent. Your bill may be different from other medical bills you may have received from hospitals or physicians. It’s important to note that Starkey Ranch ER & Hospital is a specialty-hospital.

In an effort to protect patients, the federal government issued the Federal No Surprises Act (NSA). The NSA addresses several different points. The most notable point is the NSA serves to prohibit surprise billing. A surprise medical bill is an unexpected bill, often for services received from a healthcare provider or facility, that a patient may not have known was out-of-network with their insurance until a bill is received. Simply stated, an out-of-network provider cannot send a bill to a patient for any amount outside of their yearly in-network deductible and co-insurance. This does not apply to amounts paid directly to patients by their insurance provider for services rendered rather than paid to the provider. In those cases, a patient may receive a bill for full charges until the insurance payment amount is provided or paid over to the appropriate facility by the patient.

The Federal No Surprises Act was issued after lawmakers passed a law to base emergency services payments on local median in-network rates, also known as QPAs, instead of usual and customary rates. The law enacted a system where insurers and providers negotiate the correct amount to be paid. Once in agreement, the bill can be settled through an independent dispute resolution process. Insurers must now disclose how they come to the QPA-median in-network price and if they down-coded the claim for any reason.

Billing & Insurance FAQs

Where can I learn more about the No Surprises Act?

Visit CMS.gov/nosurprises, or call the Help Desk at 1-800-985-3059 for more information.

What if I have questions regarding a bill?

Contact the Patient Advocacy Department of Nutex Health at (713) 357-2535, Monday – Friday from 7:30 – 4:30 CST.

Starkey Ranch ER & Hospital’s Billing Policy

Your co-pay will be collected at the time of your visit. We will then bill your insurance company for the policy’s emergency room benefits.

There will be two different claims mailed to your insurance company: the facility bill and the physician bill.

If you have any questions concerning your bill please contact our Billing Department at 713-357-2535.

Insurance Benefits

If you have health insurance, you will receive an EOB (explanation of benefits) from your insurance company in the mail. Taking the time to be familiar with your benefits will help you make the best decisions when seeking medical care. It is important to note that the EOB is not a bill.

Starkey Ranch ER & Hospital is classified as out-of-network with many insurance companies.

Call Us

813-723-5911

Email Us

Hello@divihealth.com

Our Location

2253 Heart Pine Ave
Odessa Florida 33556